1. Overview
DeltaSaper Journeys is an independent travel agency and journey concierge based in Portland, Oregon. We collect only the information reasonably necessary to respond to inquiries, design travel recommendations, coordinate booked services, and operate our website.
2. Information We Collect
We may collect information that you voluntarily provide through our contact form, email, or phone calls. This can include your name, email address, phone number, travel dates, party size, destination interests, budget guidance, and any notes you share about an existing or proposed itinerary.
We may also collect limited technical information through standard website tools, such as browser type, device information, pages viewed, referring links, and approximate location derived from IP address.
3. How We Use Information
We use personal information to respond to questions, prepare travel proposals, coordinate bookings, communicate support updates, improve our website, and maintain appropriate business records. We may also use submitted details to follow up on an inquiry you started with us or to continue work on an active itinerary.
- Responding to consultation requests and travel-support messages.
- Preparing quotes, itineraries, and hotel or touring recommendations.
- Communicating about changes, confirmations, or next steps for booked travel.
- Improving website performance, content relevance, and user experience.
4. Sharing Information
We do not sell personal information. We may share relevant details with travel suppliers, payment providers, service platforms, or professional advisors when necessary to provide requested services, operate our business, comply with law, or protect our rights.
Examples include sharing traveler names with hotels or transportation providers, relaying support details to a supplier when a booking changes, or using form handling and communication tools that process information on our behalf.
5. Cookies and Analytics
Our website may use cookies or comparable technologies for core site functionality, traffic measurement, and performance analysis. These tools help us understand which pages are useful, where visitors come from, and how the site can be improved.
You can manage cookies through your browser settings, though some site features may function differently if certain cookies are disabled.
6. Marketing and Communications
If you contact us, we may reply by email or phone using the details you provide. We do not add you to recurring marketing lists unless you separately request updates or continue engaging with our studio about travel planning.
7. Data Retention
We retain personal information only as long as reasonably necessary for inquiry management, travel planning, legal compliance, dispute resolution, and internal record keeping. Retention periods may vary depending on whether a booking was made and which supplier records must be maintained.
8. Security
We use reasonable administrative and technical measures to safeguard personal information. However, no system or electronic transmission can be guaranteed fully secure, so please avoid sending highly sensitive financial or identity data through unsecured email unless specifically requested through an appropriate channel.
9. Third-Party Links and Services
Our website may reference third-party tools, suppliers, or external websites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately before providing information directly to them.
10. Your Choices
You may request to review, correct, or delete personal information we hold about you, subject to legal and operational requirements. You may also ask us to stop using your contact information for non-essential follow-up.
11. Children's Privacy
This website is intended for adults seeking travel planning or support. We do not knowingly collect personal information directly from children under 13 without appropriate parental involvement.
12. Contact Us
Questions about this Privacy Policy may be sent to DeltaSaper Journeys at [email protected], by phone at +1 (503) 764-2819, or by mail to 805 SW Broadway, Suite 900, Portland, OR 97205.